Strengthening Shelter Access Amid Toronto’s Housing Crisis

Toronto City Council’s Economic and Community Development Committee received an important update on how the City is responding to growing pressure on Toronto’s shelter system, as the housing crisis continues to worsen. Rising rents, a lack of affordable housing, and increasing homelessness have pushed shelters to their limits. For residents in the Downtown East — including Regent Park, Moss Park, and nearby neighbourhoods — access to safe shelter has become an urgent concern. City staff explained how the shelter system is adjusting to higher demand while trying to make access clearer, fairer, and based on human rights. A major focus was the new Access to Shelter Framework. This framework creates a more straightforward and consistent process for deciding who can access shelter services. The goal is to reduce confusion, improve transparency, and make sure decisions consider equity and the real-life needs of individuals and families asking for help. The committee also reviewed updates to the Emergency Family Shelter Support program. When shelters are full, this program provides short-term hotel or alternative housing for families, helping ensure parents and children are not left without a safe place to stay. Another key issue was the refugee crisis. City staff noted that shelters serving refugees are at capacity and outlined steps to move toward a dedicated refugee service system, while also dealing with growing financial pressures. City leaders also highlighted new research partnerships, staff training, equity initiatives, and public education efforts like AccessTO, designed to help residents better understand available supports. For communities like Regent Park and Moss Park, these updates matter. Clearer rules, better coordination, and stronger protections can reduce stress, protect dignity, and strengthen the safety net for people facing housing insecurity across the city.